Direct Dispatched Products - Return Policies
We offer a selection of products as direct dispatch or 'drop ship' from certain brands to enable us to offer you a broader range of products and prices. The brands currently working on a direct dispatch basis are CuddleCo, Obaby, Banwood, Scoot & Ride & Minibeau. As each company has their own shipping and return policies, we have gathered information here for you to review prior to ordering.
CuddleCo Returns Policy
To return all or part of your order you must notify Mabel & Fox by emailing returns@mabelandfox.com within 14 days of delivery. If the item(s) are simply no longer required a collection charge of £10 will be deducted from your refund, which will be processed once the goods have arrived back with CuddleCo. A collection day will be booked with you in advance.
To be eligible for a return, your item(s) must be unused, in the same condition that you received it and in its original packaging. We cannot accept a return on any personal hygiene items such as mattresses where the original packaging has been opened/unsealed or used.
Nursery furniture which has been assembled cannot be returned and therefore is not eligible for a refund. Items requiring assembly must not be assembled in any way and must be in the original packaging.
Faulty or Incorrect Products
If your item is found to be faulty or you have received the wrong item, please notify us by email at returns@mabelandfox.com within 14 days of delivery. If the product you have purchased is faulty, CuddleCo may offer a repair, exchange or refund as appropriate.
Missed Deliveries
It is extremely important to make sure someone is available on the agreed date at the delivery address to sign for the parcel(s). If a missed delivery occurs you may be charged, and may have to pay additional re-delivery fees.
Obaby Returns Policy
If you are not completely satisfied with the items purchased they can be returned within 14 days of delivery. Please email Mabel & Fox at returns@mabelandfox.com in the event that you wish to return your product(s). To qualify for a refund, the goods must be returned in an unused condition, in the original packaging and complete with all original parts and accessories.
Obaby will use nominated couriers and will organise the collection. Items being returned due to a change of mind will be subject to a collection charge. This will be typically charged at £10 per parcel depending on the weight and dimensions of the item(s).
Faulty or Damaged Products
If your order arrives damaged we are able to offer an exchange or refund. Please email Mabel & Fox at returns@mabelandfox.com within 30 days of delivery.
Snuz Returns Policy
If you are not completely satisfied with the items purchased they can be returned within 30 days of delivery. Please email Mabel & Fox at returns@mabelandfox.com in the event that you wish to return your product(s). To qualify for a refund, the goods must be returned in new and unused condition and within the original packaging, unless faulty. Please ensure that all mattresses are not unrolled unless you are keeping the mattress, otherwise we will be unable to process a full refund.
Faulty or Damaged Products
If your order arrives damaged we are able to offer an exchange or refund. Please email Mabel & Fox at returns@mabelandfox.com within 30 days of delivery.
Banwood Returns Policy
If you wish to return all or part of your order you must email Mabel & Fox at returns@mabelandfox.com within 14 days of delivery. The item(s) must be unused, packaged in the same box and in perfect packaged condition. A collection will be booked with you in advance, and once received back at the warehouse and inspected, the refund will be issued for the order amount minus the return costs, which is typically around £15.
Faulty or Damaged Products
If your order arrives and is faulty or damaged, please notify Mabel & Fox on email at returns@mabelandfox.com within 14 days of delivery. Banwood may offer an exchange or replacement part as appropriate.
Scoot & Ride Returns Policy
If you wish to return all or part of your order you must notify Mabel & Fox by emailing returns@mabelandfox.com within 14 days of delivery. The item(s) must be unused, packaged in the same box and in perfect packaged condition. If the item is simply not suitable Mabel & Fox can arrange a collection, the cost of which will be deducted from your refund. The charge for returning a Scoot & Ride product is dependent on size and weight.
Faulty or Damaged Products
If an item is faulty or is damaged on delivery please notify us by emailing returns@mabelandfox.com within 14 days of delivery. Scoot & Ride may be able to arrange a new part to be sent out to you.
Minibeau Returns Policy
All Minibeau wallpaper are printed to order, and sent directly from the manufacturer and so will take 3-6 weeks to dispatch. Unfortunately we can't accept cancellations or returns on these orders once payment has been received.
Faulty or Damaged Products
If your order arrives damaged please email Mabel & Fox at returns@mabelandfox.com within 7 days of delivery.
If you have any questions that you'd like further help with, please feel free to email us at info@mabelandfox.com.