Terms & Delivery

Timescale: Branded and non customised items that are in stock will be send within 3 working days. We aim for sooner - but I often am away from our head office in Denmark so it can mean it take sup to 3 working days to dispatch an item. 

Our lead time for our custom products is 5-7 working days, although we always endeavor to complete your order sooner. If it's in stock and ready to go we will send out straight away. Sometimes, we have to wait for certain stock to come in so it can take a little longer. If your order is urgent then please get in touch on mabelandfox@gmail.com and I can give you a more realistic timescale. 

 

Shipping: Shipping Costs will be calculated at Checkout. We charge £3.95 for orders up to £50 and free shipping for anything over this value. All items will be carefully wrapped in tissue paper and sent to you 2nd class recorded. If you have any problems with your delivery, please get in touch and we can send you your tracking information.

Returns: We are always happy to accept a return should you change your mind but please note this term does not apply to any of our personalised products, unless the product is faulty. We are happy for you to send unwashed and unworn products back within 7 days of receipt, via your chosen postage method – preferably recorded. Please note we will only reimburse postage fees for a faulty item. 

Please return your item to Mabel & Fox - 89 Magazine Farm Way, Colchester CO3 4ER. 

 

Personalisation: We encourage you to double check all order details once placed. If you have noticed a mistake with your order details please get in touch within 12 hours and we will be able to change your order. We cannot take responsibility for any mistakes upon ordering.